The Truth About Tips and Trust

It’s become a habit for me to take a cab from where I get off the south shuttle in the morning to the office. The building isn’t far – I could close the distance in 7 minutes. 5 if I walked with a purpose. The cab ride isn’t necessary, but I’ve found it to be a luxury I could let myself take if only in exchange for more time to do the things that need to be done. 

Today I handed my morning driver the amount needed to cover my fare, with about a little under 20 to spare. As I reached for the door handle, he turns to me and says, “Ma’am, may sukli pa po kayo.”

Change. It’s been a trend. Cabbies are more observant to give change back when it is warranted. How different from that cabbie from more than a decade ago, who blatantly asked for extra payment when I had the audacity to give him the exact amount. 

Maybe change has come. Not only from them, but from me. I, who asked first if they had change, before giving my payment. I found myself saying that it was okay. I knew I had overpaid – albeit not by much. But still. 

I wonder if the cabbies zipping around the Metro have noticed this – that people are now more willing to give what they’ve asked for, simply because they stopped asking for it. 

It’s surprising, sometimes, how I find the thread that connects all things in my rather colorful life. Today marks the fifth graduation I’ve held for a course I researched, designed and launched one year ago. The second for this year alone. Despite not being as popular as our older, more established courses, we’ve never had to cancel a class yet. 

I am fiercely proud of it – this program that was researched from the ground up, built from a framework that originally contained material I found to be unusable due to either lack of clarity or lack of relevance. This was my first design and it hasn’t failed me yet. 

As with any product, it has gone through many, many iteration cycles, each shorter than the last. No design is perfect. No design is permanent. With a perpetually evolving world, I have come to realize that all designs must evolve with it. 

But I digress.

In one iteration cycle, I decided to strengthen the topic on Relational Trust. Finding that I could not clearly delineate it from Organizational Trust, I eventually found a way to merge the two concepts in one: Building Trust. Trust is a universal belief. It is a truth from which all relationships stem – personal, professional or organizational. Graduation day is always the day when trust is discussed. 

Funny how, in all places, I found today’s thread between tipping a cabbie in the morning and discussing trust in the afternoon. 

Trust, I realize, is similar to the tips given. The less you ask, the more people are willing to give it. 

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